Frequently Asked Questions
678fb Frequently Asked Questions & Detailed Answers
From depositing and withdrawing money to claiming bonuses and account security — all your questions answered in one place.
Having questions while using 678fb is completely normal. That is why we have gathered the questions Bangladeshi players ask most often all in one place. Depositing money, making withdrawals, verifying your account, staying safe, or making use of the welcome bonus — you will find detailed information on every topic below. If you don't find an answer, our 24/7 support team is always available.
All Questions & Answers
Withdrawals
After a withdrawal request is processed at 678fb, the money usually arrives in your bKash, Nagad, Rocket, or Upay wallet within 30 minutes to 3 hours. Bank transfers may take a little longer. If it takes more time than expected, contact the support team.
"Pending" means your request is waiting to be reviewed by our team. This is a normal security process. In most cases it is completed within 30 minutes to 3 hours. If more time has passed, contact support via live chat or email and include your transaction ID.
Yes, 678fb's withdrawal service runs 24 hours a day, 7 days a week. Whether it's late at night or a Friday or Saturday, you can submit a withdrawal request at any time. Mobile wallets like bKash and Nagad are generally processed within the same timeframe.
Yes, for security reasons money is sent only to bKash, Nagad, Rocket, or Upay accounts registered in your name. Sending to a third-party wallet is not possible. This is an important step to protect your account. The minimum withdrawal amount is ৳800.
How to Deposit
After a deposit, the balance is usually updated within a short time. If it is not, first confirm in your payment app that the transaction was successful. Then contact us via live chat or at [email protected] with your transaction ID and deposit amount — our team will resolve it quickly.
678fb does not charge any deposit fee of its own. However, your mobile wallet (such as bKash or Nagad) or bank may apply their own transaction charges. These charges are part of the respective payment provider's own policy and have nothing to do with 678fb.
You can deposit easily using these methods: bKash, Nagad, Rocket, Upay and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks). The minimum deposit amount for each method is ৳200.
Log in to 678fb, go to the deposit option, and select bKash. Send the payment from your bKash app to the number shown, then enter the transaction ID in the designated field. Make sure the payment is coming from your own bKash account. The minimum amount is ৳200.
The minimum deposit amount at 678fb is ৳200 for every method. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, the same limit applies. Transactions below this amount will not be accepted.
Verification & Documents
Verification ensures your account's security and prevents unauthorized access or fraud. It confirms that money is going to the right person. Only individuals aged 21 or older can open an account at 678fb, so confirming age is also part of the verification process.
Absolutely. 678fb uses SSL encryption to keep all data secure. Your identity card or other document details are not shared with any third party. Our privacy policy has more details on this.
If verification is rejected, the reason is usually sent by email. Common reasons include: blurry image, expired document, or mismatched information. Understand the reason and re-upload the correct and clear documents. If you still have trouble, contact [email protected] — the support team will help.
Documents generally accepted for identity verification are: National ID Card (NID), passport, or driving license. For address verification, a utility bill or bank statement may be required. The document photo must be clear and the document must be valid.
Stay Safe
Change your password immediately and notify us via live chat or at [email protected] so the account can be temporarily suspended. Also change your email password. If any suspicious transactions have occurred, share the details with support — we will investigate promptly.
All data transfers at 678fb are protected by SSL (Secure Socket Layer) encryption, the same way online banking works. Payment information is sent through encrypted channels and stored passwords are hashed — no one can read them directly. Look for the lock icon in your browser's address bar to verify security.
Always make sure you are on the 678fb.lat domain. Look carefully at your browser's address bar — a site is not genuine just because it has "678fb" in the name; check the end part of the domain. If any site suddenly asks for your password or payment details, be cautious and report it to support.
A strong password has at least 12 characters, combining uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Use a separate and unique password for 678fb — do not reuse a password from any other site. Change your password regularly.
Welcome Bonus
After opening a new account at 678fb, you will receive the welcome bonus on your very first deposit. A 150% bonus is given on the deposit amount, up to a maximum of ৳20,000. Example: if you deposit ৳1,000 you will get a ৳1,500 bonus and your total balance will be ৳2,500.
No, the welcome bonus is available only once per player — on the first deposit only. Attempting to claim the bonus by opening multiple accounts or providing different details may result in account closure. Contact support to ask about other ongoing offers.
Slot games generally count in full toward completing the wagering requirement. Live casino and table games may count partially or differently. Read the bonus terms and conditions carefully or ask support for accurate information. It is best to know this before you start playing.
Yes, in general a bonus can be cancelled after claiming it if wagering has not yet started. Contact the support team for this. However, if you have already started playing with the bonus, the cancellation terms may differ — the bonus rules and terms have full details.
At 678fb, wagering is calculated on the bonus amount only, not on deposit + bonus. The wagering requirement is 10x. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, you need to place ৳1,500 × 10 = ৳15,000 in bets before you can withdraw your bonus winnings.
Still have questions?
Our support team is ready to help in Bengali, seven days a week, 24 hours a day. Chat with us directly on live chat or write to us in detail by email.
Log in to 678fbLive Chat
Log in to the site and get instant help, in Bengali.
Email Support
[email protected] — for detailed enquiries.